Terms of Service

Last updated: December 2024

1. Acceptance of Terms

By accessing or using OPOOBO Bus mobile applications ("the App") and related services ("the Service"), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.

2. Service Description

OPOOBO Bus provides a platform for booking bus transportation services. Our services include:

• Bus ticket booking and reservation
• Real-time bus tracking and location services
• Digital payment processing
• Customer support and trip management
• Driver and passenger coordination

3. User Accounts

3.1 Account Creation

• You must create an account to use our services
• You must provide accurate and complete information
• You are responsible for maintaining account security
• You must be at least 18 years old to create an account

3.2 Account Responsibilities

• Keep your login credentials secure
• Notify us immediately of unauthorized access
• Update your information when it changes
• Use the service only for lawful purposes

4. Booking and Payment Terms

4.1 Ticket Reservations

• All bookings are subject to availability
• Prices may change without notice until payment is confirmed
• Booking confirmation will be sent via email/SMS
• Digital tickets are valid for travel

4.2 Payment Processing

• Payment is required at the time of booking
• We accept major credit cards, debit cards, and digital wallets
• All transactions are processed securely
• You authorize us to charge your selected payment method

5. Cancellation and Refund Policy

5.1 Cancellation Rules

• Cancellations must be made through the app
• Cancellation fees may apply based on timing
• No-show passengers forfeit the full ticket price
• Weather-related cancellations are handled case-by-case

5.2 Refund Processing

• Eligible refunds are processed within 5-10 business days
• Refunds are issued to the original payment method
• Processing fees may be deducted from refunds
• Promotional discounts may affect refund amounts

6. User Conduct

You agree not to:

• Use the service for illegal activities
• Violate the rights of others
• Transmit harmful or malicious content
• Interfere with the operation of our services
• Attempt to gain unauthorized access to our systems
• Resell tickets without authorization
• Provide false or misleading information

7. Driver and Passenger Interaction

7.1 Passenger Responsibilities

• Arrive at pickup locations on time
• Present valid tickets for verification
• Follow driver and bus operator instructions
• Respect other passengers and property

7.2 Safety Guidelines

• Report safety concerns immediately
• Follow all bus safety protocols
• Do not engage in disruptive behavior
• Emergency contact information may be shared when necessary

8. Intellectual Property

All content, features, and functionality of our service are owned by OPOOBO Bus and are protected by copyright, trademark, and other intellectual property laws. You may not:

• Copy, modify, or distribute our content
• Use our trademarks or branding
• Reverse engineer our software
• Create derivative works based on our service

9. Privacy and Data Use

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information. By using our services, you consent to our data practices as described in our Privacy Policy.

10. Service Availability and Modifications

10.1 Service Availability

• We strive to maintain service availability 24/7
• Scheduled maintenance may temporarily interrupt service
• We are not liable for service interruptions
• Bus schedules may change due to operational requirements

10.2 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our service at any time, with or without notice.

11. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages
• Our total liability is limited to the amount paid for the affected service
• We are not responsible for third-party services or bus operator actions
• You use our service at your own risk

12. Indemnification

You agree to indemnify and hold harmless OPOOBO Bus from any claims, damages, or expenses arising from your use of our services or violation of these terms.

13. Dispute Resolution

13.1 Governing Law

These terms are governed by the laws of your jurisdiction without regard to conflict of law principles.

13.2 Dispute Process

• Contact customer support first for resolution
• Mediation may be required before litigation
• Disputes may be subject to binding arbitration
• Class action lawsuits are prohibited

14. Termination

14.1 Account Termination

We may terminate or suspend your account for:

• Violation of these terms
• Fraudulent or illegal activity
• Abuse of our services or staff
• Extended period of inactivity

14.2 Effect of Termination

• Access to services will be immediately revoked
• Outstanding bookings may be cancelled
• Refunds are subject to our refund policy
• Certain provisions of these terms survive termination

15. Updates to Terms

We may update these Terms of Service from time to time. When we make significant changes:

• We will update the "Last updated" date
• We will notify you through the app or email
• Continued use constitutes acceptance of new terms
• If you disagree with changes, you may terminate your account

16. Contact Information

For questions about these Terms of Service, please contact us:

• Email: [email protected]
• Phone: +1 (555) 123-4567
• Address: OPOOBO Bus Legal Department
  123 Technology Street
  Tech City, TC 12345
  United States

17. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

18. Entire Agreement

These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and OPOOBO Bus regarding your use of our services.

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