Privacy Policy
Last updated: December 2024
Quick Summary: We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use OPOOBO Bus mobile applications and services.
1. Information We Collect
1.1 Personal Information
When you register for an account or use our services, we may collect:
- Name and contact details (phone number, email address)
- Profile information (date of birth, gender, profile picture)
- Payment information (credit/debit card details, digital wallet information)
- Government-issued ID information (for verification purposes when required)
- Emergency contact information
1.2 Location Information
We collect location data to provide our core services:
- Real-time GPS location for bus tracking and navigation
- Pickup and drop-off locations for trip planning
- Location history for service improvement
1.3 Usage and Device Information
We automatically collect information about how you use our app:
- Device information (device type, operating system, unique device identifiers)
- App usage data (features used, time spent, interactions)
- Log data (IP address, access times, app crashes)
- Camera access (for QR code scanning and profile photos)
1.4 Communication Data
- Messages between passengers and drivers
- Customer support communications
- Feedback and reviews
2. How We Use Your Information
2.1 Service Provision
- Process bookings and payments
- Provide real-time bus tracking and navigation
- Connect passengers with drivers
- Send booking confirmations and trip updates
- Generate digital tickets and QR codes
2.2 Safety and Security
- Verify user identity and prevent fraud
- Monitor for suspicious activities
- Ensure compliance with legal requirements
- Emergency response and passenger safety
2.3 Improvement and Analytics
- Analyze usage patterns to improve our services
- Develop new features and functionality
- Optimize route planning and scheduling
- Conduct research and analytics
2.4 Communication
- Send service-related notifications
- Provide customer support
- Send promotional offers (with your consent)
- Inform about service updates and changes
3. Information Sharing and Disclosure
3.1 With Service Providers
We share information with trusted third-party service providers who help us operate our services:
- Payment processors (for transaction processing)
- Cloud storage providers (for data hosting)
- Analytics services (for app improvement)
- Customer support tools
- SMS and email service providers
3.2 With Drivers and Bus Operators
We share limited information necessary for trip completion:
- Passenger name and contact details
- Pickup and drop-off locations
- Trip details and special requirements
3.3 Legal Requirements
We may disclose information when required by law or to:
- Comply with legal processes and government requests
- Protect our rights, property, or safety
- Protect the rights, property, or safety of our users
- Investigate fraud or security issues
3.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction.
4. Data Storage and Security
4.1 Security Measures
We implement industry-standard security measures to protect your data:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication
- Secure payment processing (PCI DSS compliant)
- Regular backup and disaster recovery procedures
4.2 Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
- Account information: Until account deletion
- Trip history: 7 years for tax and legal compliance
- Payment information: As required by financial regulations
- Location data: 1 year unless deleted earlier by user
5. Your Privacy Rights
5.1 Access and Control
You have the right to:
- Access your personal information
- Update or correct your information
- Delete your account and associated data
- Export your data in a portable format
- Opt-out of promotional communications
5.2 Location Privacy
- Control location sharing through device settings
- View and delete location history
- Disable location tracking (may limit app functionality)
5.3 Communication Preferences
- Choose notification types and frequency
- Unsubscribe from marketing communications
- Set communication language preferences
6. Third-Party Services
6.1 Integrated Services
Our app integrates with third-party services:
- Google Maps: For navigation and location services
- Firebase: For app functionality and analytics
- Payment Gateways: For secure payment processing
- Social Media Platforms: For login and sharing features
6.2 Third-Party Privacy Policies
These services have their own privacy policies. We encourage you to review:
7. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to have the information removed.
8. International Data Transfers
Your information may be processed and stored in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:
- Adequacy decisions by relevant authorities
- Standard contractual clauses
- Certification schemes and codes of conduct
9. Updates to This Privacy Policy
We may update this privacy policy from time to time. When we make significant changes, we will:
- Update the "Last updated" date at the top of this policy
- Notify you through the app or email
- Obtain your consent for material changes when required by law
Continued use of our services after changes indicates acceptance of the updated policy.
10. Contact Information
11. Specific Jurisdictions
11.1 California Residents (CCPA)
California residents have additional rights under the California Consumer Privacy Act:
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of the sale of personal information
- Right to non-discrimination for exercising privacy rights
11.2 European Residents (GDPR)
European residents have rights under the General Data Protection Regulation:
- Right of access to personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
Your Privacy Matters
We are committed to transparency and protecting your privacy. If you have any concerns or questions about how we handle your personal information, please don't hesitate to contact us using the information provided above.
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