Important Warning
Account deletion happens immediately and cannot be undone. When you submit this form:
- Your account will be deleted instantly upon verification
- All your personal information will be permanently removed
- Your trip history will be deleted immediately
- Your wallet balance will be forfeited (please withdraw funds first)
- You will lose access to any saved payment methods
- Active bookings will be cancelled (refunds subject to policy)
- There is no grace period - deletion is immediate and final
Consider These Alternatives
Before deleting your account, you might want to consider these options:
- Temporarily deactivate: Pause your account instead of deleting it
- Update privacy settings: Control what data is shared
- Clear trip history: Delete past trips while keeping your account
- Contact support: We may be able to resolve your concerns
Account Deletion Process
1
Fill Out Form
Provide your account details (email, phone, name) and reason for deletion.
2
Verify Identity
We verify your details match our records to ensure account security.
3
Immediate Deletion
Your account and all associated data are permanently deleted right away.
4
Confirmation
You'll see a confirmation page showing your data has been deleted.
Data That Will Be Deleted
Personal Information
- Name, email, phone number
- Profile photo
- Government ID details
- Emergency contacts
Travel Data
- Trip history
- Favorite routes
- Location data
- Search history
Financial Information
- Payment methods
- Wallet balance
- Transaction history
- Refund records
App Data
- App preferences
- Notification settings
- Usage analytics
- Support conversations
Legal Data Retention
While your personal account data is deleted immediately, some data may be retained for legal compliance:
- Financial records: Anonymized transaction records for tax compliance (7 years)
- Safety incidents: Incident reports as required by transportation authorities
- Legal disputes: Relevant data preserved during ongoing legal matters
- Anonymized analytics: Aggregate usage data for service improvement
This retained data cannot be linked back to your identity and complies with applicable privacy laws.